Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as:
• Name and contact information (phone number, email address)
• Pickup and drop-off locations
• Travel dates and times
• Payment information
• Communication preferences
2. How We Use Your Information
We use the information we collect to:
• Provide and improve our transportation services
• Process bookings and payments
• Communicate with you about your bookings
• Send service updates and promotional offers (with consent)
• Ensure safety and security of our services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information:
• With our chauffeurs to provide the requested service
• With payment processors to handle transactions
• When required by law or to protect our rights
• With your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically kept for 3 years for business and tax purposes.
6. Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• File a complaint with relevant authorities
7. Cookies and Tracking
Our website may use cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.
8. Third-Party Services
We may use third-party services for payment processing, analytics, and communication. These services have their own privacy policies and we encourage you to review them.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this privacy policy:
• Phone: +91 9911256736
• Email: info@royalfleet.in
• Address: Delhi, Gurugram & NCR